We hope that you are happy with your purchases from HACHU, however if this is not the case, you will find full information on return and refund on this page.
Return Policy; If you change your mind, you can return unwanted items to us within 14 days for a refund. Faulty items can be returned up to 30 days. The return period starts from the day you receive all items in your order. All returns are subject to the conditions below.
Please take extra care when trying on your new purchases, as returned items must meet the following conditions to qualify for refund:
- Items must be unworn and unwashed.
- Items must not be marked with make-up, fake tan or body lotions etc.
- Items must have all tags attached.
- Full refund will be given for the cost of the item, excluding postage & returns cost.
- Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting, as any missing parcel is your responsibility.
- Keep your certificate of postage safe as you will need this as your proof of return.
How to return
When returning items to us, please place your returned goods without removing any labels or tags in a sealed bag with the invoice slip (just so we can get the order ID and name).
Our return address is:
Westerdale House, Harthill Street, Manchester, M8 8AG
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.